sexual assault, coercive control, PTSD
Trauma Therapist
EMDR certified
Jessica Muñoz, LMHC is the founder of The Business of Healing™, a professional services firm providing the only hospitality-specific gender-based violence and trauma training that integrates clinical scope with real-world hospitality operations experience.She is a Licensed Mental Health Counselor (LMHC) and retraumatization expert, specializing in sexual assault, coercive control, and trauma-related symptom management. Her work focuses on identifying how institutional responses, environmental cues, and interpersonal dynamics re-activate trauma symptoms, escalate risk, and increase liability and how early, informed intervention can prevent harm.Her background includes frontline clinical work in emergency departments, neurological pediatric intensive care, and inpatient psychiatry at Morgan Stanley Children’s Hospital of NewYork-Presbyterian (Columbia University Irving Medical Center). She has also worked in outpatient trauma treatment and conducted field work with individuals managing serious mental illness.Through Trauma-Informed Hospitality™, drawing on her roots in hospitality operations, Jessica operationalizes trauma literacy, translating awareness into real-time judgment across front desk, security, and management roles because early intervention is possible and blocks lethality. Her work helps hospitality brands unlock new revenue by serving guests who may or may not knowingly carry trauma symptoms, recognizing trauma as a widespread public health emergency that only recently gained language.She is also a visible survivor-leader with Sanctuary for Families, the nation’s leading legal services provider for survivors.